RETURNS + EXCHANGES
While we do not issue refunds, we'll accept exchanges or issue store credit (in a form of a gift card that will never expire) minus shipping costs for unworn, unwashed merchandise with original tags still attached and in original packaging within 14 days of your delivery date.
If you receive an item that is damaged, contact us immediately at firstname.lastname@example.org.
Any pre-orders, reduced-priced merchandise, beauty, apothecary item is FINAL SALE, in which case it will NOT be eligible for exchange or store credit.
How To Return Your Order
To start your return, we offer an easy online returns process, our ONLINE RETURN PORTAL.
Just enter your email address or phone number and your order number, and once your order is approved, you'll receive an email with a prepaid shipping label and directions on how to complete your return. An $7 Return Fee for the cost of your prepaid shipping label will be deducted from your store credit.
- Pack your order securely in a mailing bag or box and attach the shipping label to the top of the package.
- Drop the package at your local USPS or schedule a pick-up.
Once we received your order and approved it, your store credit, minus your $7 Return Fee, will be emailed to you and can be redeemed online.
Please allow 2 to 3 business days to process your return.
What else should you know?
Please be aware of some products are made by hand, so each product is unique and authentic, so variations might occur.
Exchanges for different sizes are available, although it’s the customer’s responsibility to return merchandise first. Don’t hesitate to contact us if you have questions on sizing before you make a purchase. Once we receive and approve your order, we will issue a store credit for you so you can order the right size or item!
Returns should be sent to the address below in padded envelope or using the original mailing bag (let’s reduce waste). Customer is responsible for shipping fees and cannot be reimbursed (can’t accept responsibility for lost packages).
Cancellations - as we ship daily, we can’t offer cancellations.
If you need styling or sizing advice please reach out to us, we have many years of styling experience and we are happy to help you. Our email address is email@example.com
Shopping with AfterPay
AfterPay is available for all of our United States customers.
But what is AfterPay?
AfterPay is an interest free, deferred payment method that allows you to shop now, receive now and pay later via four equal fortnightly installments. AfterPay is a separate entity to CALL HER GYPSY so if you have any questions in relation to fees, payments or your AfterPay account, please contact AfterPay direct.
WE do not allow refunds with AfterPay purchases. For all orders placed using AfterPay we can gladly offer an exchange or gift card.